Shawna Ferguson joins Superior Support Resources, Inc.
Brookfield, WI – September 14, 2020 – Superior Support Resources, Inc. (SSR), a leading information technology services provider supporting small to mid-sized businesses, has hired Shawna Ferguson as Technical Managed Services Delivery Lead.
As a functional leader, Shawna will manage and coach SSR’s help desk and network operations team as they monitor systems, address client network concerns, and troubleshoot end-user issues. She will also play an active role on these teams as an escalation point.
“Both the help desk and network operations teams are responsible for keeping our clients up and running,” said Sarit Singhal, President and CEO of SSR, “Shawna plays a critical role in maintaining the highest level of service for both. Her skillset and demeanor are a perfect fit at SSR, and we couldn’t be happier to have her on board.”
Shawna comes well qualified having several years as director of technology support services at MSOE, and most recently, help desk supervisor at QuadMed. She has successfully led strategic technology initiatives and handled complex matters in rapidly evolving technology sectors.
“I am thrilled to join the SSR team knowing that I can bring value to, not only my colleagues and our goals; but also contribute to the success of each of our clients,” says Shawna.
Shawna sits on the trust board for Northside Church of God, as well as the board of Sunbeam Kids in Milwaukee. She has an MBA with a concentration in leadership and management, as well as a Bachelor of Arts in Management of Computer Services, from Ottowa University; and an Associate of Applied Science in computer networking systems from ITT Technical Institute.
About Superior Support Resources, Inc.
A trusted technology partner for more than 20 years, Superior Support Resources, Inc. (SSR) designs, implements, and proactively manages information technology strategies for small to mid-sized organizations. Headquartered in Brookfield, Wis., the company’s expert team of technicians, engineers, developers, and IT strategists solve technology challenges for more than 250 clients by providing innovative solutions that drive return on investment.
SSR provides comprehensive services through its Total IT offering, which encompasses help desk, 24/7 managed services, engineering services, software development, IT sourcing/staffing, and virtual CIO services. The company has expertise in cloud solutions, disaster recovery, information security, and IT assessments.
SSR holds certifications from the industry’s leading providers including Cisco, Dell, HP and Microsoft and is recognized as a nine-time Inc. 5000 Fastest-Growing Private Company, a Milwaukee Business Journal Fastest Growing Firm, and a Milwaukee’s Best and Brightest Companies to Work For®.